Rachel and Charlotte Lambert-Jolley, married in Connecticut, wanted to change their name on their driving licenses in Florida.
They first ask if it was possible, the DMV answered: "If they have a valid marriage license, we honor it." With all the necessary documents, they went to the DMV.
According to 10News, Rachel and Charlotte say the first person they talked to told them they had everything necessary. After waiting about an hour, a second person told them they couldn't do it, because the same-sex marriage license isn't recognized in Florida.
"You are five feet away from the people in the DMV and everyone starts whispering and talking," Charlotte explained, "it was uncomfortable."
"To have multiple people tell you, 'It's fine, it's fine,' [then] you go in there and think you are good, then boom! It's a slap in the face, pretty much," Rachel said.
Florida DMV spokeswoman Ann Howard says because the marriage license isn't accepted, gay couples need additional documents, including a social security card and a passport, or a court order to get their names changed on a driver's license.
"The possibility does exist that it may not have been explained to them that it was a same-sex marriage from out of state," she told 10 News.
But the couple explains that it was made perfectly clear.
"People shouldn't be put in the position to feel how we felt," Charlotte said.
Florida DMV spokeswoman Ann Howard said gay couples need additional documents, including a social security card and a passport, or a court order, and guess what ? Rachel and Charlotte brought the marriage license from Connecticut and updated social security cards with the new names so they had the documents.